How to Create a New User (Mailbox)

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How to Create a New User (Mailbox)

In Purelymail, Users represent unique email addresses with their own dedicated inboxes and login credentials. Because we use a resource-based pricing model, you can create unlimited mailboxes and only pay for the total storage and bandwidth used across your account.

Note: If you just need a secondary address to forward mail to your main inbox, consider using an Alias or Routing Rule instead of a full User.

Step 1: Log In to the Admin Portal

Access the Purelymail Account Admin portal.

Important: Ensure you are logging into the Account Admin portal used for billing and management, not the standard user Webmail interface.

Step 2: Access User Management

Once inside the portal, locate the navigation bar and select Users. This dashboard is your hub for managing existing users or adding new ones.

Step 3: Configure Basic Details

Click on Add New User and fill out the following information:

• Username & Domain: Enter the desired username. If you have added a custom domain, select it from the dropdown menu (it will appear alongside purelymail.com).

• Password: Set a strong, unique password. We recommend a long passphrase rather than a simple word-and-number combination.

• Search Indexing: This allows for fast server-side email searching. You can disable this to save a small amount of storage or for higher privacy.

• Spam Filtering: Toggle this on to enable individual mailbox spam protection.

Step 4: Set Recovery Options

To allow the user to reset their own password or 2FA without admin intervention, you must provide recovery methods:

• Add a recovery mobile number or external email address.

• Only enable "Reset 2FA" if the recovery method is private and secure to that specific user.

Step 5: Save the User

Click Save. The user mailbox is now active! If you don't require advanced security or app-specific access, you can stop here.

Step 6: Advanced Security (Recommended)

After saving, you can re-enter the user settings in the Account Admin portal to configure high-level security features:

• Multi-Factor Authentication (MFA): We highly recommend this. We support TOTP apps (like Google Authenticator) and hardware security keys.

• App Passwords: If the user will use a third-party client (like Outlook or Apple Mail), create an App Password. This keeps the master password secure and allows you to revoke access to specific devices later.

• Backup Codes: Generate and store these in a safe place. They are the only way to access the account if the user loses their 2FA device.

Success! Your new user mailbox is fully configured. You can now securely share the login credentials with the user.